Last updated: 23 July 2026
Oamaru Self Storage Ltd (“we”, “us”, “our”) operates oamaruselfstorage.co.nz and the self-storage facility at 2a Foyle Street, Oamaru. We are family owned and operated, and we have been storing our neighbours’ gear since 2015.
This policy explains what personal information we collect, why we collect it, and what we do with it. We handle personal information in accordance with the Privacy Act 2020.
What we collect
When you enquire. If you contact us through our website, by phone, by email, or through a Facebook or Instagram enquiry form, we collect your name, email address, phone number, and whatever you tell us about what you are looking to store.
When you rent a unit. To set up a storage agreement we collect your name, contact details, address, proof of identity, vehicle or item details where relevant, and your payment details.
While you are on site. Our facility is gated and monitored by CCTV cameras for the security of your belongings and everyone else’s. If you visit the site, you will be recorded.
When you pay us. Payment details are handled through our banking and storage management systems. We do not store your full card details ourselves.
Why we collect it
We collect this information so we can:
- answer your enquiry and tell you what we have available
- set up and manage your storage agreement
- invoice you and take payment
- contact you about your unit, your account, or access to the site
- keep the site secure and investigate incidents, damage, or theft
- meet our legal obligations, including tax and record-keeping
We do not sell your personal information. We do not use it to advertise anything other than our own storage services.
Who we share it with
We share personal information only where we need to:
- Service providers who help us run the business — our storage management system, our accounting software, our payment providers, and our IT providers. They are only permitted to use the information to provide their service to us.
- Where the law requires it — for example, a lawful request from the New Zealand Police or a government agency.
- Where we need to protect people or property — for example, providing CCTV footage relevant to an incident at the facility.
Facebook and Instagram enquiry forms
If you complete an enquiry form on one of our Facebook or Instagram ads, Meta passes us the details you submitted so we can respond to you. Meta’s own handling of your information is covered by Meta’s privacy policy, not ours. Once we receive your enquiry we handle it under this policy — we use it to contact you about storage, and nothing else.
CCTV
Our CCTV cameras record continuously for the security of the facility. Footage is held for around two months and is then overwritten automatically. We access footage only when there is a reason to — an incident, a security concern, damage, or a request from the Police. Cameras cover the site and access areas. We do not place cameras inside your unit.
Our website and advertising
Our website uses a Meta pixel — a small piece of code from Facebook. When you visit our site it tells Meta that a visit happened. We use this to see whether our Facebook and Instagram ads are working, and to show our ads to people who have already looked at our site.
You can control how Meta uses this in your Facebook or Instagram ad settings, and most browsers let you block this kind of tracking if you prefer.
We do not use your website visit for anything other than advertising our own storage services.
How long we keep your information
We keep your information for as long as you are a customer, and afterwards for as long as we need it to meet our legal and tax record-keeping obligations. Enquiries that do not lead to a storage agreement are kept for a reasonable period and then removed.
Keeping it safe
We take reasonable steps to protect personal information from loss, misuse, and unauthorised access. Customer records are held in access-controlled systems. Only people who need access to run the business have it.
Your rights
Under the Privacy Act 2020 you have the right to:
- ask what personal information we hold about you, and
- ask us to correct it if it is wrong.
Contact us and we will help. There is no charge for a request, and we will respond as soon as we reasonably can and within 20 working days.
Contact us
Oamaru Self Storage Ltd
2a Foyle Street, Oamaru 9400, New Zealand
Phone: 027 235 3505
Email: info@oamaruselfstorage.co.nz
If you are not happy with how we have handled your personal information, please tell us first so we can try to put it right. If you are still not satisfied, you can complain to the Office of the Privacy Commissioner at privacy.org.nz or 0800 803 909.
Changes to this policy
We may update this policy from time to time. The current version is always the one published on this page, with the date it was last updated shown at the top.